Why isn't my Aspire data syncing?

Purpose

When Aspire data doesn't appear in Protiv, this article walks through what to check first.

When To Use This

Use this when:

• A specific job is missing
• Your Aspire data feels behind
• You see a "Sync Failed" status

Three First Checks

1. How long has it been? — Aspire syncs every 20 minutes. Wait one full cycle.
2. Is the integration card showing Connected? — Settings → Integrations
3. Is the missing record actually saved + active in Aspire? — Check Aspire directly

If all three pass, dig deeper.

Common Issues + Fixes

"All data stopped syncing"

• Check for an Aspire credential change. API keys can expire.
• Try disconnect → reconnect.
• Aspire may have had a brief outage. Check Aspire status page.

"One specific job isn't appearing"

• Verify the job is in a status Protiv accepts (not draft, canceled, archived)
• Check exclusion rules in Settings → ProPays → Exclusions
• Verify the job is on a route or service type that's incentivized

"Wages aren't updating"

• Wage sync settings may be one-way only
• Verify Aspire is the source of wage truth
• Try disconnect/reconnect

"Sync is slow"

• Aspire's API has rate limits
• Bulk changes in Aspire (e.g. mass updating jobs) cause lag
• Wait 1-2 sync cycles

"Random errors in sync"

• Use the Aspire monitoring service to see error patterns
• Some errors are recoverable (Aspire flaky API). Protiv auto-retries.
• Persistent errors → contact support

When to Escalate

Contact help@protiv.com if:

• Sync has been failing for over 24 hours
• A specific record won't sync after 3+ cycles
• You're seeing data corruption (jobs showing wrong info)

Include:

• The Aspire job ID or work ticket ID
• What you expect vs what's showing
• Approximate time it stopped working

Related Articles

• How does the Aspire integration work, end to end?
• How often does Protiv sync with Aspire?
• What if a job, milestone, or worker is missing in Protiv?