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How do I configure benchmark percentages?

Set efficiency targets for crews and services.

Purpose

Benchmark percentages set the expected efficiency level for crews. They feed into ProPay calculations and reports — telling the system "we expect this kind of work to come in at X% efficiency."

When To Use This

Use this when:

  • You're tuning the bonus program after launch
  • Some service types are consistently over or under benchmark
  • You want different expectations per branch or service

What Benchmarks Do

A benchmark % is a target. If you set 95% for a service:

  • Jobs hitting 95% or better are on benchmark
  • Jobs above 95% are exceeding expectations
  • Jobs below 95% are missing benchmark

Reports and Insights surface these comparisons.

Setup

Configurable in your settings under ProPays or Service Types. Set per:

  • Service type
  • Branch
  • Division

Typical starting benchmarks:

  • New customers: 90-95%
  • Mature customers: 95-105%
  • High-performing teams: 105%+

Adjust based on what your actual data shows. Don't set benchmarks based on hope.

Where Benchmarks Show Up

  • Insights Efficiency chart (red below benchmark, green above)
  • ProPay Efficiency report
  • Per-crew performance views

Common Mistakes & How To Fix Them

  • "My benchmark is 100% but no one hits it" Lower it. Set benchmark to where 50-60% of jobs land — slightly below average so most jobs feel achievable.

  • "My benchmark is too low and everyone hits it easily" Raise it. Crews stop pushing if benchmarks feel automatic.

  • How do I read the Efficiency chart?
  • What's a good ProPay Efficiency score?
  • How does Protiv calculate job profitability?