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How Bonuses Move Through Protiv: What Field Managers Need to Do

Step-by-step guide for Field Managers to update jobs, approve ProPays, and keep bonuses moving to payroll.

Watch the Full Training First

Watch this video all the way through once.
Then use this article as your reference when you are inside Protiv.

Who This Is For

This is for Field Managers who run jobs and manage crews. If you update job progress or approve ProPays, this is your process.

What You'll Learn

  • How Protiv turns job performance into bonuses

  • Know exactly what you are responsible for

  • Approve ProPays correctly

  • Catch time issues before payroll sees them

  • Keep bonuses moving without disputes

What Protiv Does

Protiv turns job performance into bonus pay.

Every job has a labor budget.
That budget is called a ProPay.

Protiv compares:

  • Budgeted hours

  • Actual hours worked

If the crew beats the budget, bonuses are calculated automatically.

Same numbers for everyone.
No guessing.
No side spreadsheets.

When crews perform better, they earn more.
When they earn more, margins improve too.

That is the system.

Your Responsibility as a Field Manager

You control job accuracy before payroll touches it.

You are responsible for:

  • Updating job progress

  • Reviewing performance

  • Approving ProPays

  • Catching time errors early

No approval means no bonus gets paid.
Your approvals move money forward.

Your Workflow

Follow this order every week. Do not skip steps.

Step 1: Start at the Dashboard

Open Protiv.

Go to the Dashboard.

This shows what needs attention right now.

If you see:

  • Job progress update requests

  • ProPays ready for approval

Click into them.

If you are unsure where to go, start at the dashboard.

Step 2: Update Job Progress

If a job progress request appears:

  1. Click the job

  2. Enter the real percent complete

  3. Click Save

Be accurate.

Wrong percentages distort bonus calculations.

This is critical for multi-week jobs.

Step 3: Review Individual ProPays

Go to the ProPays section.

Open each ProPay that is ready.

Review:

  • Budgeted hours

  • Actual hours

  • Percent complete

Ask yourself:

Does this match what actually happened on the job?

If yes, approve it.

If no, stop and investigate.

Step 4: Approve Group ProPays (If Your Company Uses Them)

If your company uses Group ProPays:

  1. Open the Group ProPay

  2. Review totals

  3. Confirm job performance

  4. Approve

Same rule applies.

If it looks wrong, do not approve it.

Once you approve a ProPay, it moves to payroll. Do not approve anything you have not reviewed.

If Something Looks Wrong

Most issues start with time. Always check in this order.

Step 1: Sync the ProPay

Inside the ProPay:

  1. Click More Actions

  2. Click Sync

This refreshes the numbers.
Many issues fix here.

Step 2: Check Time Entries

If it still looks wrong:

  1. Go to Jobs

  2. Click the job name

  3. Open the Time Entries tab

Review the raw time data from your time system.

If the time is wrong...
Do not change it inside Protiv.
Fix it in your time system first.
Then return to the ProPay and click Sync again.

Step 3: Contact Support

If it still does not look right...
Do not approve it.
Contact support using chat, email, or phone.

It is better to pause than to approve bad data.

Use “View As” to Resolve Bonus Questions

If a worker says their bonus looks wrong:

  1. Click View As

  2. Select the worker

  3. See exactly what they see

This clears up most confusion fast.

Make Sure Your Crew Is Using the App

If workers cannot see their numbers, behavior does not change.

To send an invite:

  1. Go to People

  2. Find the worker

  3. Click Actions

  4. Click Send Invite

They must activate their account from the invite email.
No app means no visibility.

How Your Work Connects to Payroll

After you approve ProPays:

  1. They move to Payroll.

    Payroll reviews bonus statements.

  2. Payroll marks them as paid.

If you delay approvals, payroll cannot pay bonuses on time.
Your speed affects payout timing.

Detailed Task Videos

If you forget how to do something, use the videos below. Watch them in order for the cleanest workflow.

📺 Field Manager Video Playlist

✅ Field Manager Task Guides

How Do I Use the Protiv Dashboard as an Administrator or Manager?
How Do I Update Job Progress in Protiv?
How Do I Review and Approve Individual ProPays in Protiv?
How Do I Review and Approve Group ProPays in Protiv?
 

Common Mistakes

  • Approving ProPays without checking time

  • Forgetting to update percent complete

  • Fixing time inside Protiv instead of the time system

  • Ignoring dashboard alerts

  • Letting approvals sit and delaying payroll

Troubleshooting

Problem: Hours look too high or too low
Action: Click Sync → Check Time Entries → Fix in time system

Problem: Worker says bonus is wrong
Action: Use View As → Confirm what they see

Problem: Bonus was not paid
Action: Confirm ProPay was approved → Confirm payroll marked as paid