How can I contact Protiv Support?

Purpose

This article explains how to get help if you’re having trouble using Protiv. It covers when to contact Protiv Support directly and when your company admin is the faster option.

When To Use This

• You’re having login or app issues.
• Something isn’t working during setup or onboarding.
• You need help that your company admin can’t resolve.

Before You Start

• Make sure you’re logged into the Protiv app if possible.
• Try basic fixes like refreshing the app or checking your internet connection.

Step-by-Step Instructions

Step 1 — Email Protiv SupportThe fastest way to reach Protiv Support is by email.

Send an email to help@protiv.com and include:

• Your full name
• Company name
• Description of the issue
• Screenshots, if possible

More detail helps Support fix the issue faster.

Step 2 — Contact your company admin

Many issues are controlled by your company, not Protiv.

For things like account access or permissions, reach out to your:

• Supervisor
• Office admin
• Manager

Your company admin can add you to the workspace, update permissions, or confirm setup.

Examples

• You can’t log in because your account wasn’t added yet → contact your company admin.
• The app crashes or won’t load after setup → email Protiv Support.
• You didn’t receive a password reset email → try again, then contact Support if needed.

Common Mistakes & How To Fix Them

• Asking Support to add you to a company: Only your company admin can do this.
• Sending vague emails: Include names, company, and screenshots.
• Skipping basic checks: Restart the app and check your connection first.