How do I know when a new ProPay is created?

Purpose

This article explains how to spot new ProPays in the Protiv Worker App. The app does not send alerts for newly created ProPays, so you’ll need to refresh your workspace or check your ProPay list regularly.

When To Use This

• You’re expecting new ProPays during the day.
• You want to confirm when new work or payouts are added.
• You don’t see a new ProPay and want to know where to check.

Before You Start

• The mobile app does not issue notifications for new ProPays.
• New ProPays appear only after your workspace refreshes.
• Refreshing loads the latest work added by your company.
  
  

Step-by-Step Instructions

Step 1 — Refresh your Work tabs

This is the fastest way to load new ProPays:

• Pull down to refresh on the Work screen.
• Close and reopen the app to reload everything.
• Switch between Groups and ProPays tabs to force a fresh sync.

Step 2 — Look for new ProPay cards

After refreshing, new ProPays will appear in your list automatically.
You may see:

• A newly added ProPay card
• A status badge such as Active or Pending
• A different count of ProPays than earlier in the day

Step 3 — Review your dashboard

Your dashboard might show updated indicators such as:

• New activity counts
• Updated job summaries
• Recent work that wasn’t visible before

If something looks new, open your ProPay list to see the details.

Examples

• A worker refreshes the Work screen during lunch and sees a new Active ProPay in their list.
• A crew member notices a new activity count on the dashboard and checks their ProPays to confirm a new assignment.

Common Mistakes & How To Fix Them

• You expected a notification.
  Protiv doesn’t send alerts for new ProPays; you must refresh manually.
• You don’t see a new ProPay yet.
  Pull to refresh or switch tabs to reload the data.
• You logged out to refresh.
  Logging out is unnecessary — a pull-to-refresh is enough.