How do I log out of the Protiv worker app?

Purpose

This article shows workers how to log out of the Protiv app from the Profile → Settings menu. Logging out clears your session and keeps your account secure, especially when sharing a device.

When To Use This

• You share a phone or tablet with other workers
• You need to switch accounts
• The app asked you to sign in again and you want to understand why

Before You Start

• Make sure you’re currently signed in
• Know your email and password in case you need to log back in
• If you use biometrics, be prepared to enter your password after logging out

Step-by-Step Instructions

Step 1 — Open your Profile

1. Make sure you're logged in.
2. Tap the Profile icon at the bottom of the screen.

Step 2 — Go to Settings

1. On your Profile page, tap the Settings gear icon.
2. This opens your account options.

Step 3 — Tap “Sign Out”

1. Scroll to the bottom of the Settings screen.
2. Tap the red Sign Out button.
3. The app will immediately end your session.

Step 4 — You’re logged out

You’ll be taken back to the welcome screen. Your session is cleared and stored credentials are removed for security.

Examples

Correct: Logging out when sharing a phone with another crew member.
Incorrect: Leaving the app open on a shared device without signing out.

Common Mistakes & How To Fix Them

• Can’t log back in after signing out
  Use your email and password. If needed, tap Forgot Password.
• Biometrics not working after logout
  You must sign in once with your password before turning biometrics back on.
• App logged you out automatically
  Sessions expire over time or may reset if your company updates your account.
• Forgot your password
  Tap Forgot Password on the login screen to reset it.