How do I restore a deleted ProPay?

Purpose

This article shows you how to restore a ProPay that was deleted by mistake.
Restoring a ProPay brings it back to an active state so bonuses can be reviewed and approved.

When To Use This

Use this when you:

• Accidentally deleted a ProPay

• Need to bring a ProPay back for review or correction

• Want to re-approve a ProPay that was deleted before payout

• Can still see the ProPay listed as deleted

Before You Start

Before restoring a ProPay, make sure:

• The ProPay is currently in a Deleted status

• The ProPay has not been paid out

• The ProPay is not part of an approved ProPay Group

• You have permission to manage ProPays

If any bonuses were already paid, the ProPay cannot be restored.

 Step-by-Step Instructions

Step 1: Open the ProPays list

Go to the ProPays page.
Use the Status filter and select Deleted.

This shows only ProPays that can potentially be restored.

Step 2: Find the deleted ProPay

Locate the ProPay you want to restore in the list.
Confirm it is marked as Deleted.

Step 3: Activate the ProPay

On the deleted ProPay, open the Actions menu.
Click Activate.

This option only appears for deleted ProPays.

Step 4: Confirm restoration

Confirm the action in the prompt.
The ProPay status changes back to Active immediately.

Once restored, the ProPay behaves like a normal active ProPay.

Examples

• A ProPay was deleted during cleanup and needs to be approved

• A manager removed the wrong ProPay from a job

• A ProPay was deleted before final review

Common Mistakes & How To Fix Them

• I don’t see the Activate option
  Fix: Make sure the ProPay status is Deleted and not already Active or Paid.

• The ProPay won’t restore
  Fix: Check whether any bonuses were paid or if it belongs to an approved group.

• I filtered but don’t see the ProPay
  Fix: Confirm the Status filter is set to Deleted.

• Expecting restored ProPay to be approved automatically
  Fix: Restored ProPays return to Active and must be reviewed and approved again.