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How do I use the Protiv Help Center?

Use the Protiv Help Center to search for answers, browse guides, and contact support when you need help.

Purpose

This article explains how to use the Protiv Help Center to find answers, learn features, and troubleshoot issues on your own.

When To Use This

  • You have a question about using Protiv.
  • Something isn’t working and you want a quick answer.
  • You want step-by-step instructions without waiting for support.

Before You Start

  • You need an internet connection.
  • You do not need a Protiv account to view worker articles.

Quick Path

  1. Go to the Protiv Help Center.
  2. Use the search bar to find answers fast.
  3. Browse categories if you’re not sure what to search.
  4. Email Support if you still need help.

Step-by-Step Instructions

Step 1 — Open the Protiv Help Center

Open your browser and go to the Protiv Help Center. This is Protiv’s self-service library for guides, tips, and troubleshooting.

Step 2 — Search for answers

At the top of the Help Center, you’ll see a large search bar labeled Search for answers.

Type what you’re looking for, such as:

  • How do I log in?
  • Bonus calculator
  • Change language
  • Worker app

Search is the fastest way to find help.

Step 3 — Browse categories

If you’re not sure what to search, scroll down to view categories.

Common categories include:

  • Getting Started & Account Access
  • Worker App Experience
  • Bonuses & Deductions
  • Roles & Permissions
  • Setup & Configuration

Tap a category to see all related articles.

Step 4 — Read articles and follow steps

Each article includes:

  • A clear question
  • Step-by-step instructions
  • Notes and tips
  • FAQs
  • Related articles

You can follow the steps directly while using the app.

Step 5 — Contact Support if needed


If you still need help, select Email Support in the top right of the Help Center.

Use email support when:

  • You need to send screenshots or files.
  • Your issue is detailed.
  • You’re working through setup or configuration.

This opens your email app with Protiv Support pre-filled.

Step 6 — Log in for admin features (admins only)

You may see a Log in to your account option.

Admins can use this to:

  • Access admin-only articles.
  • Manage their Help Center account.
  • Workers do not need to log in to read most articles.

Examples

  • You search “bonus calculator” and find a guide explaining how it works.
  • You browse Worker App Experience to learn what’s on your home screen.
  • You email Support after an article doesn’t solve your issue.

Common Mistakes & How To Fix Them

  • Scrolling instead of searching: Use the search bar first for faster results.
  • Assuming login is required: Most articles are public.
  • Skipping related articles: Scroll down for more helpful links.