How Paycom works with Protiv: Complete Integration Guide

1. How the Integration Works

The integration follows this general process:

1. Your company manages employees, wages, payroll schedules, and locations in Paycom.
2. Protiv regularly imports supported information from Paycom.
3. Jobs, budgets, milestones, hours, and ProPays are managed in Protiv or received from another job-management integration.
4. Protiv uses employee wages and recorded job performance to calculate labor costs and ProPay bonuses.
5. After ProPay statements are completed, your payroll administrator downloads the Paycom Bonus Report from Protiv.
6. The report is manually imported into Paycom so bonuses can be included in payroll.

Most information travels from Paycom to Protiv. Bonus amounts are sent back through a downloadable report rather than an automatic connection.

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2. What Information Syncs from Paycom?

a. Employees

Employee information may include:

• Employee name
• Work email
• Work phone number
• Paycom employee ID
• Employment status

New employees and employee updates are imported into Protiv during synchronization.

Terminated or inactive employees may also be updated based on their status in Paycom.

b. Where Should Employee Information Be Updated?

Because Paycom is the primary source, changes made only in Protiv may be replaced during a future synchronization.

c. Wages

Protiv imports the applicable hourly wage from Paycom and uses it for:

• Job labor-cost calculations
• ProPay calculations
• Bonus projections
• Employee cost reporting

When an employee receives a raise, update the wage in Paycom. The new information should appear in Protiv after the next successful synchronization.

Important: A wage change may not automatically change historical ProPays. ProPays generally use the wage that applies to the period when the work occurred.

Example

Maria’s wage changes from $20 to $22 per hour in Paycom.

After synchronization:

• New work uses the updated $22 wage when applicable.
• Previously completed work may continue to show the earlier wage.
• The employee’s current profile may show $22 even when an older ProPay used $20.

d. Payroll Schedules and Pay Periods

Where it starts: Your payroll calendar in Paycom
Where it appears: Pay periods and statement periods in Protiv

Protiv can use Paycom payroll schedules to align ProPay statement periods with your company’s regular payroll cycle.

This helps ensure that bonuses are reviewed and exported for the correct weekly, biweekly, or other payroll period.

Payroll calendar changes should be managed in Paycom.

e. Work Locations and Branches

Paycom locations may be used to organize employees and payroll periods within Protiv.

The exact relationship between Paycom locations, departments, branches, and divisions can vary by company. Your Protiv Implementation or Customer Success representative will confirm the correct mapping during setup.

3. What Does Not Sync from Paycom?

a. Jobs

Paycom does not provide jobs or projects to Protiv.

Jobs must be:

• Created directly in Protiv, or
• Imported from another supported job-management integration

Job names, job numbers, customers, schedules, assignments, and job status should be managed in the system that originally supplies the jobs.

b. Labor Budgets

Paycom does not send labor budgets to Protiv.

Labor budgets must be entered in Protiv or received from another connected job-management system.

A labor budget may be based on:

• Budgeted hours
• A labor-dollar amount
• A percentage of the contract value
• Information received from another integration

If a budget is missing or incorrect, review the job’s budget source rather than the employee’s Paycom information.

c. Time Entries and Hours Worked

Paycom time entries and clocked hours are not part of this integration.

Hours used in Protiv must be:

• Recorded in Protiv, or
• Received from another connected timekeeping or job-management system

Hours recorded in Protiv are also not automatically sent to Paycom for payroll.

Continue using your normal payroll process for regular employee hours.

The Paycom Bonus Report transfers bonus amounts only. It does not transfer regular or overtime hours worked.

d. Milestones

Milestones are not imported from Paycom.

Milestones are created in Protiv or received from another job-management integration. They may be used to:

• Track job progress
• Divide a job into phases
• Create phase-based ProPays
• Compare budgeted and actual performance

Paycom does not create, update, or receive milestone information.

4. How ProPays Work with Paycom

ProPays are created and calculated in Protiv.

Protiv may use the following information when calculating a ProPay:

• Job labor budget
• Employee hours
• Employee wages
• Job progress
• Eligible employees
• Incentive-program rules
• Milestone or phase information

Paycom supplies employee and wage information, but it does not calculate the ProPay.

Once the ProPay is reviewed and the related statement is completed, the bonus can be included in the Paycom Bonus Report.

5. Sending ProPay Bonuses to Paycom

Protiv does not automatically deposit bonus amounts into Paycom.

Your payroll administrator must generate and import the Paycom Bonus Report.

a. How to Export Bonuses

1. In Protiv, open Reports.
2. Select Paycom Bonus Report.
3. Choose the applicable payroll period or date range.
4. Review the employees and bonus amounts.
5. Download the CSV file.
6. Import the file into Paycom through your normal payroll-import process.

The report may include:

• The employee’s Paycom ID
• The total ProPay bonus amount
• Applicable overtime adjustments
• Department or labor-allocation information
• The Paycom earnings code

Protiv uses the earnings code PIB for ProPay bonus amounts.

Before your first payroll import, confirm that the PIB earnings code has been created and configured correctly in your Paycom account.

b. Example

Three employees earn ProPay bonuses during a two-week payroll period.

After their ProPay statements are completed:

1. The payroll administrator downloads the Paycom Bonus Report.
2. The file contains each employee’s Paycom ID and total bonus.
3. The administrator imports the file into Paycom.
4. Paycom includes the bonuses in the appropriate payroll run.

The bonus amounts do not need to be entered manually for each employee, but the file must still be downloaded and imported.

6. What Should Be Managed in Each System?

Information	Manage in	Notes
Employee name and contact details	Paycom	Changes flow into Protiv after synchronization.
Employee status or termination	Paycom	Allow the next sync to update Protiv.
Employee hourly wage	Paycom	Used by Protiv for labor-cost and ProPay calculations.
Payroll schedules and periods	Paycom	Used to align payroll and ProPay statement periods.
Work locations	Paycom	May appear as branches or organizational assignments in Protiv.
Jobs and customers	Protiv or job-management system	Paycom does not sync jobs.
Labor budgets	Protiv or job-management system	Paycom does not supply budgets.
Crew and job assignments	Protiv or job-management system	Not managed by Paycom.
Hours worked	Protiv or timekeeping integration	Hours are not automatically sent to Paycom.
Milestones and job phases	Protiv or job-management system	Not part of the Paycom integration.
ProPay calculations	Protiv	Based on job performance and incentive settings.
ProPay bonus payroll import	Protiv and Paycom	Export from Protiv and manually import into Paycom.

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7. Synchronization Timing

Paycom information does not normally appear in Protiv immediately.

The integration is configured to synchronize automatically, typically through a scheduled daily process. Changes should generally be visible after the next successful synchronization.

For example, an employee added to Paycom on Tuesday afternoon may not appear in Protiv until the scheduled sync completes.

a. Important Timing Considerations

• Do not expect real-time updates.
• Allow the scheduled synchronization to complete before reporting missing data.
• Enter new employees and wage changes before the payroll or ProPay period in which they are needed.
• Wage effective dates can affect which wage is used for earlier and later work.
• The initial Paycom connection may take longer because Protiv must import the existing employee and payroll information.
• Bonus exports are not automatic. They must be generated when your payroll team is ready.

Connecting Paycom to Protiv

The Paycom connection is currently established with assistance from Protiv’s Implementation or Customer Success team.

To get connected:

1. Contact your Protiv representative.
2. Confirm your Paycom company and payroll setup.
3. Review employee, location, and payroll-period mappings.
4. Confirm that the PIB earnings code exists in Paycom.
5. Complete an initial synchronization.
6. Review several employee records and wages before processing your first ProPay payroll import.

Once connected, employee, wage, and supported payroll information can synchronize automatically. The Paycom Bonus Report will remain a manual payroll step.

For help with missing or incorrect information, provide Protiv Support with the employee name, Paycom employee ID, affected date range, expected value, and the value currently displayed in Protiv.