How to spot when your best people are losing steam—and what to do about it

Burnout doesn’t usually start with a breakdown.
It starts with little signs. Ones you’ll miss if you’re only looking at surface-level metrics like job completion or attendance.

That’s why Protiv gives you deeper insight. With Bonus History and ProPay Efficiency, you can spot subtle signs that your best people are hitting their limit and coach them back before it’s too late.

Early signs your A-players are starting to slip

Keep an eye out for these red flags:

• Their ProPay Efficiency is dipping week after week
• Their bonuses look smaller even though they’re working the same jobs
• They’re still completing jobs, but not exceeding expectations like they used to
• They're working with underperformers more often (and it’s dragging them down)
• They seem less engaged in meetings or coaching conversations

You know your top people. When they start pulling back, it means something.

Use Protiv data to confirm your gut

Don’t just guess. Here’s how to use Protiv to confirm the pattern:

1. Go to the Bonus page
   
   
2. Click into the worker's profile
   
   
3. Review their Bonus History over the last 3–6 weeks
   
   
4. Check their ProPay Efficiency trend line
   
   
5. Scan for unpaid or incomplete ProPays where they may have missed credit
   
   

You’ll often find that their numbers dropped before their attitude did.

What to do when you see the signs

Once you spot it, act fast before burnout turns into disengagement.

Here’s how to handle it:

1. Start with curiosity
   Say: “Hey, I noticed your bonus numbers dipped lately. Something feel off on your end?”
2. Look at their pairings
   Are they constantly cleaning up someone else’s mess? Rotate them with other A-Players to avoid resentment.
3. Review their ProPays together
   Pull up the data in Protiv. Walk through a few jobs. Celebrate wins. Talk about what’s getting in their way.
4. Offer a short reset if needed
   Sometimes it’s just burnout. A 3-day reset can do more than a raise if it reminds them that they’re valued.

Top performers won’t always speak up. Protiv helps you see it anyway.

Your A-Players won’t always say, “I’m burned out.”

They’ll just deliver a little less.
Get a little quieter.
Care a little less.

Protiv helps you catch those shifts early and gives you a way to talk about it that’s rooted in data, not drama.

Use it.