Skip to content
  • There are no suggestions because the search field is empty.

How do I read the Efficiency chart in Insights?

Spot how efficiently your crews are running, over time.

Purpose

The Efficiency chart shows ProPay efficiency — basically how often crews finish under budget — as a trend line.

When To Use This

Use this when:

  • You want to see if performance pay is actually working
  • A specific branch or division is concerning you
  • You're prepping for a leadership review

What It Shows

The chart plots efficiency % over your selected time period. Higher is better.

Efficiency = (Actual labor cost / Budgeted labor cost) — flipped so under-budget shows as positive.

A 100% efficiency means crews finished exactly at budget. 110% means they came in under by 10%. 90% means they went over.

How to Filter

Use the filters above the chart:

  • Branch
  • Division
  • Crew
  • Date range

What Healthy Looks Like

Mature programs typically show:

  • 95-110% efficiency on average
  • Steady or trending upward
  • Low variance (predictable performance)

Unhealthy:

  • Below 90% consistently (jobs going over)
  • Wild swings (process problems)
  • Trending downward over time (program losing steam)

Common Mistakes & How To Fix Them

  • "Efficiency dropped suddenly" Check for changes — new crew leads, new service types, integration changes.

  • "My branch shows 0% efficiency" No completed ProPays in the date range. Widen the range.

  • What is the ProPay Efficiency report?
  • What's a good ProPay Efficiency score?
  • How do I view performance by crew or worker?