How do I read the Overtime and Callback Cost charts?

Purpose

Overtime and callbacks both eat into margin. The Overtime and Callback Cost charts surface them so you can manage them down.

When To Use This

Use this when:

• OT hours are running high
• Callbacks have been frequent
• You want to understand where margin is leaking

Overtime Chart

Shows total overtime hours and overtime cost per period.

Filter by branch, division, crew. Spot which crews drive most of the OT.

OT is expensive — typically 1.5x base wage. A crew with high OT is either understaffed for their work, or running inefficiently.

Callback Cost Chart

Shows the cost of callbacks — work that had to be redone or fixed after the original job.

Why this matters:

• Callbacks signal quality issues
• The labor for callback work is essentially margin loss
• Trends here reveal training needs

What Healthy Looks Like

• OT — Under 5% of total labor hours, ideally
• Callback cost — Under 2% of revenue

These vary by industry. Compare against your own baseline more than industry benchmarks.

Related Articles

• What is a callback, and how are they handled in Protiv?
• How do I read the Efficiency chart?
• Overtime adjustments vs overtime rules — what's the difference?