How do I read my bonus statement on mobile?

Purpose

Bonus statements are how workers see what they actually got paid. This article walks through what's on a statement.

When To Use This

Use this when:

• Your statement looks confusing
• A bonus you expected isn't there
• You want to verify the math

Where to Find Your Statement

In the Protiv app:

1. Tap Profile
2. Tap Bonus Statements

A list of past statements appears. Tap any one to open it.

What's on a Statement

A statement shows:

• Pay period — The dates the bonus covers
• Total bonus — What you earned this period
• Deductions — Anything taken out (if any)
• Net pay — What you actually receive
• Line items — Each individual bonus or deduction

Reading Line Items

Each line item shows:

• Source — Which job or Pro-Goal it came from
• Type — Bonus or deduction
• Amount — Dollar value
• Status — Held, In Process, Paid, Voided

Statement Statuses

• Open — Period hasn't closed yet, more line items may come
• Paid — Money has been processed
• Voided — Statement was canceled

Why Some Items Show "Held"

Held = money is on its way but not yet payable. Three reasons items get held:

• Waiting period (short-term hold for quality buffer)
• Retention (longer-term hold based on role)
• Manual hold by manager

Held items eventually release and pay out.

Common Mistakes & How To Fix Them

• "My statement is empty" No bonus line items for this period. You may have had jobs but no completed ProPays.

• "My total looks wrong" Check the line items individually. The total is the sum of all paid line items, not held ones.

• "The pay date is different from my paycheck date" Pay dates can differ if your payroll runs on a delay. Ask your manager.

Related Articles

• How do I view and understand my bonuses in the Protiv worker app?
• How do I track pending payments in the Protiv worker app?
• Why does my payment total look incorrect?