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How do I see why a ProPay was excluded?

Find out why a job didn't generate a bonus.

Purpose

Sometimes a job you worked on doesn't show up as a ProPay. This article shows you where to find out why.

When To Use This

Use this when:

  • You expected a ProPay but don't see one
  • You want to know if a job was excluded on purpose
  • Multiple jobs are missing from your ProPay list

Where to Look

In the Protiv app:

  1. Tap Work
  2. Tap ProPays Excluded or Jobs Excluded

You'll see jobs and ProPays that were excluded, with the reason.

Common Exclusion Reasons

  • Service type excluded — The work type doesn't bonus (e.g. warranty)
  • Job marked as internal — Not a customer job
  • Excluded by name pattern — Job name matches an exclusion rule
  • Excluded by property — Specific customer property excluded
  • Manual exclusion — Manager flagged it

What to Do

If the exclusion is correct (e.g. it really was warranty work), nothing to do.

If you think the exclusion is wrong:

  • Talk to your manager
  • They can review the exclusion rule and remove the job from exclusion if appropriate

Common Mistakes & How To Fix Them

  • "My job is excluded but I think it shouldn't be" Talk to your manager. Some exclusions are configurable; some come from the integration.

  • "I don't see the Excluded tab" Some role configurations hide it. Ask your admin to check your permissions.

  • How do I view and understand my bonuses in the Protiv worker app?
  • What are bonuses and deductions in Protiv?