Protiv Product Updates — December 2025

We’re wrapping up the year with a new batch of updates and improvements to make Protiv work even better for you and your team. Here’s what’s changed in December.

Jobber Integration & Onboarding

• Automatic cleanup for Jobber milestones and time entries
  Reduces duplicate records so job progress and pay calculations are more accurate and easier to trust.

• Smarter Jobber connection handling
  When your Jobber account is disconnected, Protiv updates your integration status instantly, so you always know what’s happening.

• Improved onboarding process
  Onboarding screens are now clearer, and organizations get a dedicated onboarding state. That means you can pause and resume setup without losing your place.

• Support for percentage-based contract pricing
  Onboarding now works with percentage contract setups, making it easier to match how recurring work is structured in Jobber.

• Admin credential refresh
  Admins can now refresh Jobber credentials directly from the Admin page, making reconnecting quick and simple.

ProPays, Crews & Retention

• Manual ProPays
  You can now create ProPays manually whenever you need—ideal for one-off situations where automatic records aren’t enough.

• Better manual ProPay workflow
  Creating and managing manual ProPays is now smoother, with clearer steps and built-in checks to catch mistakes before they happen.

• Crew retention improvements
  Crew info stays accurate over time, especially in reports and historical job views, so you always have the right data when you need it.

Rewards & Progress

• Unified Rewards dashboard
  All Rewards are now in one easy-to-find dashboard, making it simpler to track and manage incentives for your team.

• Improved search and filtering
  Quickly find Rewards using search or date filters, so you can focus on what matters most.

• Weighted progress tracking
  Rewards progress now factors in milestone weight—so you see a more realistic picture of actual work completed.

• More accurate job progress updates
  Recently updated jobs are now displayed correctly in the Job Progress Updates view.

Billing, Admin & Reporting

• Billing Enhancements Phase 2
  Subscription and payment workflows are even smoother, making billing and record-keeping easier for everyone.

• Accurate subscription periods
  Billing windows now match real service dates, so your subscription records stay consistent.

• Cleaner Statements & Payments alerts
  Alerts are easier to read and use, with improved filters and layout.

• Route settings accuracy
  Route settings now display the correct number of routes, matching your actual job data.

• Better budget editing
  The budget editing modal has been updated for clarity and ease of use.

Groups & Approvals

• Improved group reliability
  Group calculations and views are now more consistent and dependable.

• Simpler workflows
  The “Incomplete” group status has been removed to keep things straightforward.

• Full approval history
  Approval records now keep the correct historical context, so your records and audit trails are always accurate.

Fixes & Stability

• Faster and more reliable notifications

• Stripe billing improvements for more consistent payment processing.

• WebSocket stability fixes to prevent rare app crashes.

• Better contact cleanup to reduce duplicates and improve sync.

• Developer environment updates behind the scenes to help us deliver updates faster and more reliably.

What’s Next

We’re continuing to improve Jobber workflows, Rewards reporting, and ProPay flexibility, with a focus on making things even clearer and easier for all Protiv users.

Still have questions?

Reach out to support—we’re here to help!