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How do tiered individual rewards work?

Set different reward amounts for different achievement levels.

Purpose

Pro-Goals can pay out different amounts based on how close someone gets to the target. This article explains how tiers work.

When To Use This

Use this when:

  • You want graduated rewards (not all-or-nothing)
  • You're setting up a new Pro-Goal template
  • You want to motivate effort even when full target won't be hit

The 3 Threshold Types

Setting Up Tiers

For each tier, configure:

  • Threshold type — Between / GTE / LTE
  • Min and max (for Between only)
  • Reward amount — Dollar value when matching
  • Tier index — Order

Worked Example

Pro-Goal: Customer satisfaction score, target 95%.

Tiers:

A worker hitting 92% earns $100. A worker hitting 96% earns $200.

Important Rule: One Tier Per Worker

Each worker matches exactly one tier — the one their achievement falls into. They don't stack.

Reverse-Direction Goals

For metrics where lower is better (like incident rates):

LTE = "less than or equal." A perfect record (0 incidents) wins the highest tier.

Common Mistakes & How To Fix Them

  • "Tiers overlap and a worker earns from two tiers" Tiers shouldn't overlap. Verify min/max boundaries. The worker matches the highest tier they qualify for.

  • "My tier values aren't showing up at approval" Verify the achievement % is calculated. Some Pro-Goals require time to gather full data.

  • How do I create a Pro-Goal template?
  • What's a Pro-Goal vs a ProPay?
  • How do I approve a Pro-Goal?