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How do I view performance by crew or worker?

Compare individual and crew performance over time.

Purpose

Performance varies across crews and individuals. This article shows you the views that surface those differences.

When To Use This

Use this when:

  • Identifying top performers
  • Spotting underperformance early
  • Calibrating training and coaching investments
  • Preparing performance reviews

Where to Look

Insights Teams View

Insights has a Teams section that shows crew-level performance. Use this for:

  • Comparing crews against each other
  • Spotting team-level patterns
  • Tracking trends over time

Filter by branch, division, or service type.

Employee Bonus Report

For per-individual deep dive, go to Reports → Employee Bonus.

Shows:

  • Total bonuses over time
  • Per-job breakdown
  • Performance trends per worker

People Page → ProPays

For a single worker's history:

  • People page → click worker → View ProPays
  • Lists every ProPay they've been on
  • Includes savings/over-runs per job

Patterns to Watch For

Star performer:

  • Consistently positive savings
  • Earning above-average bonuses
  • Low penalty rate

Steady contributor:

  • Around-average performance
  • Few outliers
  • Reliable

Drifting:

  • Performance trending down
  • More penalties recently
  • Fewer ProPays earned

Struggler:

  • Consistent over-runs
  • High penalty rate
  • Below-average bonuses

What to Do With This Data

  • Top performers: recognize publicly, use as examples
  • Steady contributors: thank them, don't break what's working
  • Drifting: have a 1-on-1, find out what changed
  • Strugglers: training, coaching, or honest career conversations

Common Mistakes & How To Fix Them

  • "All my crews look the same" Filter to specific service types or job sizes. Variance shows up in narrower comparisons.

  • "One worker looks worse than they are" Worker performance reflects the jobs they're assigned. A worker on tough jobs will look worse than one on easy jobs. Adjust for that.

  • How do I read the Efficiency chart?
  • What KPIs should I review monthly after launch?
  • How do I find ProPays for a specific worker?