What if my Protiv invitation expired?

Purpose

This article explains what it means when a Protiv invitation expires and what to do next. Invitations are required to connect your account to your company’s workspace.

When To Use This

• You created an account but still can’t access Protiv.
• You were invited before, but now see a waiting screen again.
• You’re told you were added, but nothing shows in the app.

Before You Start

• You must already have a Protiv account created.
• You must be using the same email your company has on file.

Step-by-Step Instructions

Step 1 — Know the signs your invitation expired

Your invitation may no longer be active if:

• You’re stuck on “Waiting for a company to add you…”
• You were invited before, but the invite no longer appears.
• Logging out and back in doesn’t show an invitation.

If this happens, the original invite can’t be reused.

Step 2 — Contact your company admin

Protiv Support cannot resend invitations. Only your company can.

Tell your admin or manager:

• Your full name
• The email you used to sign up

Ask them to resend or re-add you to Protiv.

Step 3 — Accept the new invitation in the app

Once your admin resends it:

• Log into the Protiv app.
• Watch for the “You’ve been invited!” screen.
• Tap Accept to join the workspace.

Your account will connect automatically.

Step 4 — Finish setup and continue

After accepting the new invite:

• Your jobs and ProPays load.
• You land on your dashboard.

You’re ready to use Protiv.

Examples

• You signed up last week but never accepted the invite → admin resends it.
• You accepted too late and the invite disappeared → admin re-adds you.
• You see the waiting screen again → invitation needs to be resent.

Common Mistakes & How To Fix Them

• Waiting for Support to resend: Only your company admin can invite you.
• Using the wrong email: Make sure it matches what your company used.
• Expecting an email invite: Invitations are accepted inside the app.