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What is a group conflict?

A group conflict happens when a ProPay is tied to multiple routes and the system doesn’t know which one to use.

Purpose

This article explains what a group conflict is, why it happens, and how to fix it. Resolving group conflicts is required before bonuses can be calculated and processed correctly.

When To Use This

Use this when you see a ProPay flagged with a group conflict and bonuses aren’t processing automatically. This usually comes up in route-based or recurring work.

Before You Start

Before resolving a group conflict:

  • The ProPay must already exist

  • More than one route must be linked to that ProPay

  • You must have permission to review and edit ProPays

Quick Path

  1. Open the Group Conflicts list

  2. Review the ProPay with multiple routes

  3. Select the correct primary route

  4. Save to clear the conflict

Step-by-Step Instructions

Step 1 — Understand what a group conflict is

A group conflict occurs when a single ProPay is linked to more than one route, and no primary route has been chosen.

Protiv needs one source route to know which bonus rules, percentages, and settings to apply. Without that, the system pauses bonus processing.

Step 2 — Know why group conflicts happen

Group conflicts usually happen when:

  • Work spans multiple routes
    A worker logs time across different service routes in the same period.

  • Job scheduling overlaps
    Jobs are scheduled on more than one route at the same time.

  • Route assignment issues
    Integrations or job setup errors attach multiple routes to one ProPay.

Step 3 — Review the conflicted ProPay

Open the Group Conflicts view and review the ProPay that’s flagged. You’ll see that more than one route is associated with it.

  • Open the Propays tab

  • Click on "Group conflicts"

 Step 4 — Select a primary route from the "Conflicting routes" column

Choose the single route that should control bonus calculations for that ProPay. This tells Protiv which route’s bonus configuration to use.

Step 5 — Save to resolve the conflict

Save your selection. Once a primary route is set, the ProPay can be grouped correctly and bonus processing continues.

Examples

  • A maintenance tech works across two service routes in one day. The ProPay pulls both routes and triggers a group conflict until one route is selected.

  • A recurring job is accidentally assigned to two routes through an integration. Selecting the correct route clears the conflict and bonuses calculate correctly.

Common Mistakes & How To Fix Them

  • Leaving the conflict unresolved
    Fix: Bonuses won’t process until a primary route is selected.

  • Picking the wrong route
    Fix: Choose the route that owns the bonus rules for that work.

  • Assuming the system will auto-fix it
    Fix: Group conflicts require manual review and selection.