Why tolerating average performance is more expensive than you think

It’s easy to let average work slide—especially when the crew seems busy and nothing is on fire. But "busy" doesn’t mean profitable, and "not a problem" doesn’t mean productive.

Here’s why average field performance is actually more dangerous than you think:

The 3 Hidden Costs of Mediocrity

1. Lost Revenue That Doesn’t Show Up on a Report
   • Jobs that take 30% longer than planned eat margin without leaving a paper trail
   • Crews that consistently miss target RPH (Revenue Per Hour) look “fine” but leave money on the table
2. Burnout for High Performers
   • Your best workers carry the weight
   • When they see others doing less and getting paid the same, they burn out or leave
3. Low Standards Become the Culture
   • “Good enough” spreads fast
   • Without clear performance feedback, mediocrity becomes the norm—because no one knows what great looks like
   
   

Why It's So Hard to Spot

Most businesses wait until something goes wrong, like a job going over budget or a customer complaining, before investigating crew performance.

But average performance rarely triggers alarms. That’s the problem:

• There’s no complaint.
• The job got done.
• But profit quietly disappears.

How Protiv Helps You Catch It

Protiv highlights subtle underperformance early... before it becomes a pattern:

• ProPay Efficiency shows you if crews are hitting their bonus targets or falling short
• RPH trends reveal which jobs are profitable vs. dragging down margins
• Bonus Statements connect pay to performance so there’s no hiding

You Don’t Need to Hire or Fire. You Need to See.

This isn’t about cracking down.
It’s about removing the blind spots.

Once you can see what “average” really costs, you can:

• Coach up your team
• Set better standards
• Reward top performers fairly

And you don’t need to micromanage to get there.