Connecteam: Connecting to Protiv

This article provides a step-by-step guide on how to integrate your Connecteam time-tracking system with Protiv to automate time tracking and eliminate manual data entry, ensuring accuracy and efficiency in your bonus program.

Integrating your Connecteam time tracking system with Protiv streamlines your bonus program management by automating time data transfer and minimizing errors associated with manual uploads.

Prerequisites

Before you begin, ensure you have:

• Admin Access in both Connecteam and Protiv.
• A Connecteam Enterprise Plan (API access is only available on this plan).
• Google Chrome as your web browser for the best experience.

Step-by-Step Integration Guide

1. Generate an API Key in Connecteam

1. Log in to your Connecteam account.
2. Click on the User icon, Navigate to Settings > API Keys.
3. Click Add API Key.
4. Enter a name for the API key (Protiv) and set an expiration date (optional).
5. Click Generate.
6. Copy the API key—you'll need it for the next step.

2. Access Protiv’s Integration Settings

1. Log in to Protiv at https://app.protiv.com.
2. Click Integrations from the left-hand menu.
3. Locate Connecteam and click Connect.

3. Enter API Credentials in Protiv

1. A pop-up window titled Connecteam Authentication will appear.
2. In the API Key field, paste the key copied from Connecteam.
3. In Attendance Import From Date, enter the date from which Protiv should start pulling attendance data.
4. Click Authenticate to establish the connection.

🎉 Congratulations! You have successfully connected your Connecteam integration to Protiv! This will bring over jobs, time, wages, and users.

Troubleshooting

• Invalid API Key Error: Double-check that the key is correctly copied without spaces. If issues persist, regenerate a new API key in Connecteam.
• Authentication Failure: Ensure your Connecteam plan includes API access (Enterprise only).
• Data Not Syncing: Verify the selected Attendance Import From Date is correct and that employees have logged time entries.