Encountering issues with Group ProPay? This article provides solutions for common problems, such as grouping errors and inconsistencies in settings. 🧩
While Group ProPay is designed to simplify project management, you might occasionally encounter issues during its use. This article outlines common problems and their solutions to help you troubleshoot and resolve any issues you may face.
Common Issues and Solutions:
- Grouping Errors:
- Inconsistent Settings: If Protiv prevents you from grouping ProPays, it's likely due to inconsistent settings across the selected ProPays. Double-check that all ProPays have the same manager, bonus type, bonus pool, and lead pay. If you find any discrepancies, edit the ProPays to match the rest of the group before trying to group them again.
- Approved ProPays: You cannot group ProPays that have already been approved. Ensure that all ProPays you want to group are in a "Started" or "Pending" status. 🛑
- Milestones: ProPays with milestones cannot be grouped. If you need to group ProPays with milestones, you'll need to remove the milestones first.
- Data Discrepancies:
- Incorrect Totals: If the totals in your Group ProPay (e.g., total budgeted hours, actual hours worked) appear incorrect, review the individual ProPays within the group. Ensure that the data in each ProPay is accurate and up-to-date. If you find any errors, correct them in the individual ProPays, and the Group ProPay totals should update automatically.
- Missing Data: If data seems to be missing from your Group ProPay, check if the individual ProPays are properly linked to the group. If a ProPay is missing, add it to the group. If data is missing from an individual ProPay, update the ProPay directly.
- Performance Issues:
- Slow Loading: If your Group ProPay is loading slowly, it could be due to a large number of ProPays in the group or a slow internet connection. Try reducing the number of ProPays in the group or improving your internet connection. If the issue persists, contact Protiv support for assistance.
- Freezing or Crashing: If your Group ProPay freezes or crashes, try refreshing the page or clearing your browser cache. If the problem continues, contact Protiv support.
General Troubleshooting Tips:
- Refresh the Page: Sometimes, a simple page refresh can resolve minor glitches or display issues.
- Clear Browser Cache: Clearing your browser cache can help resolve issues caused by outdated or corrupted data.
- Check Your Internet Connection: A stable internet connection is essential for optimal Protiv performance.
- Contact Protiv Support: If you're unable to resolve an issue on your own, don't hesitate to contact Protiv support for assistance. They can help you diagnose and fix the problem.
By following these troubleshooting tips and solutions, you can overcome common Group ProPay issues and ensure a smooth and efficient experience managing your combined projects. 👍