Learn where to get the right support during onboarding—start with the knowledge base at help.protiv.com or email help@protiv.com for fast assistance. Avoid replying to recap emails from specialists.
Need Help? Here’s How to Get Support During Your Onboarding
During your onboarding, it's completely normal to have questions or need help. This video will show you how to get the support you need quickly and ensure you’re contacting the right team.
Knowing where to go for help will save you time and get you answers fast. Our support team is ready to assist, and our knowledge base is designed to provide quick solutions whenever needed.
If you reach out to the wrong place, like replying to an email from one of our Onboarding Specialists, it could delay your support. Onboarding Specialists guide you through key milestones, but for everyday questions or technical issues, our support team is your best resource.
The first place to go for answers is our knowledge base at help.protiv.com. It’s organized just like your Protiv software, with a search feature to help you find what you need quickly.
If you don’t find your answer there, email us directly at help@protiv.com from your preferred email account.
Important: Don’t reply to recap emails from Onboarding Specialists for support. Instead, visit the knowledge base or email our support team for quicker assistance.
Next steps:
- Bookmark help.protiv.com as your go-to resource for quick answers.
- If you still need help after searching the knowledge base, email help@protiv.com for additional support.