This article helps you troubleshoot discrepancies between time entries in Protiv and your integrated time-tracking system. 🕵️♀️
If you notice that the time entries in Protiv don't match the data in your time-tracking system, there are a few possible reasons:
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Sync Delay: Protiv syncs with your time-tracking system approximately every 2 hours. If you've recently made changes in your time-tracking system, it may take some time for those changes to reflect in Protiv. 🔄
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Integration Issues: There might be a problem with the integration between Protiv and your time-tracking system. Check the integration settings to make sure everything is configured correctly. If you're still having trouble, contact Protiv support for assistance. 🛠️
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Manual Imports: If you manually imported time data into Protiv, any changes made in your time-tracking system that does not have a Protiv integration won't automatically sync. You'll need to re-import your data to update the time entries in Protiv. 📤
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Data Errors: There could be errors in the data itself, such as incorrect clock-in/clock-out times or missing breaks. Review the time entries in both Protiv and your time-tracking system to identify any discrepancies. 🧐
Troubleshooting Tips 💡
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Check Sync Status: Make sure the integration between Protiv and your time-tracking system is active and syncing properly.
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Review Import History: If you've manually imported data, check the Import History to see if there were any errors during the import process.
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Compare Data: Carefully compare the time entries in Protiv and your time-tracking system to identify any differences.
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Contact Support: If you're unable to resolve the issue, contact Protiv support for assistance.