What Counts as a Billable User in Protiv

The Short Answer

A user is billable for a given month if they do either of the following at any point during that month:

1. Are assigned to a ProPay, or

2. Log time using Protiv

That’s it.
Billing is based on actual usage, not job titles, account status, or permissions.
Even one day of usage during the month counts.

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What Does Not Affect Billing

The following do not determine whether someone is billable:

1. Whether the user is marked active or inactive

2. Whether the user is an admin or manager

3. Whether the user worked a full month or part of a month

If a user touches a ProPay or logs time during the month, they count.

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Admins and Managers

Admins and managers are not billed by default.

They do become billable if they are:

1. Assigned to a ProPay, or

2. Logging time in Protiv

This keeps billing tied to real usage, not roles.

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ProPay Creation and Deletion Rules

ProPay timing matters.

If a ProPay is created and deleted within the same month

❌ That user does not count as billable for that month

If a ProPay exists at any point through month-end

✅ That user does count as billable for that month

Important:
Deleting a ProPay in a later month does not undo charges from a previous month.

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Inactive Users

A user can still be billable even if their account is marked inactive.

If they are:

1. Assigned to a ProPay, or

2. Logging time

They count for that month.
Account status does not override usage.

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“Remove Bonus” Users

If a worker is flagged Remove Bonus:

1. They are still billable

2. They may be billed at a 50% reduced rate

Note:
“Remove Bonus” affects bonus eligibility, not whether the user is billable.

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Month-by-Month Billing Logic

Billing is calculated one month at a time.

1. Protiv looks only at what happened during that calendar month

2. Changes made later do not retroactively adjust past charges

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Real-World Examples

Example 1: User added briefly

• Worker added to a ProPay on March 10

• ProPay deleted on March 25

Result: User is not billed for March ❌

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Example 2: User added near month-end

• Worker added to a ProPay on March 30

• ProPay still exists on March 31

Result: User is billed for March ✅

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Example 3: Inactive but assigned

• Worker marked inactive

• Still assigned to a ProPay

Result: User is billed ✅

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Example 4: Admin placed on ProPay

1. Admin normally not billable

2. Added to a ProPay for a job

Result: Admin is billed for that month ✅

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Example 5: User created but never used

• Worker account created in March

• Never added to a ProPay

• Never logged time

Result: User is not billed ❌

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Where You Can See This in Protiv

If you’re ever unsure why someone was billed, start here:

1. Settings → Billing

2. Your monthly invoice

3. The Billing / Usage Report

These views show:

1. Which users were counted

2. Why they were counted

3. How the total was calculated

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Where to Go Next

If you’re looking for answers to a specific billing question, start with the article that best matches your situation:

1. How Protiv Billing Works

2. How Your Monthly Protiv Invoice Is Calculated

3. How Prepay, Credits, and Rollovers Work

4. Managing Payments, Invoices, and Billing Settings

Each article focuses on one billing topic at a time, with examples.

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